GOOD TO KNOW.
Questions before you request service
Understand the request, quote and appointment process before planning your visit.
Booking and customer accounts open in our separate service system.
Do you service personal vehicles as well as fleets?
Yes. Requests can cover personal vehicles and light-duty business vehicles. We review the vehicle, work and location before confirming availability.
Which mobile services can I request?
Start with oil and filters, brake service, fluids, condition checks or a diagnostic concern. We confirm the actual scope and capability for your vehicle. Some work requires a shop.
Is the appointment confirmed when I submit the request?
No. A request begins review. We prepare a quote and confirm the appointment after approval and availability review. Follow the status and instructions in your booking communications.
Do you offer same-day appointments?
Ask about available options. Same-day or expedited work is not guaranteed. Any additional charge must be disclosed before you approve the arrangement.
What information should I provide?
Have your year, make, model, VIN, mileage, service address and a description of the work ready. For fleets, include unit numbers and the approval contact.
Do you work at apartments or office parking lots?
Only where the property permits vehicle work and the location is suitable, safe and accessible. Give us the location details before scheduling; we may need a different site.
How are prices and parts selected?
Quotes depend on vehicle requirements, parts, scope and location. Ask about the proposed brand and parts choices. A starting-at price is not a guaranteed final total; additional work requires approval.
Can I supply my own parts?
Discuss that before approving the quote. We need to review fitment, condition, responsibility and any applicable warranty arrangement. Customer-supplied parts are not automatically accepted.
How do I pay?
Confirm available payment methods and terms in your actual quote or appointment communications before the work. This marketing site does not process payments. Do not send payment-card details by ordinary email.
Can you coordinate several work vehicles?
Send the vehicle count, unit details, location and access windows for a fleet discussion. We confirm the scope and scheduling arrangement; one request does not guarantee simultaneous or same-day completion.
Are advanced fleet dashboards included?
Ask us to confirm the account features, reporting, staff access and any additional pricing available for your needs before enrolling. Do not assume an individual customer account includes fleet management tools.
Is your condition check a Texas state inspection?
No. A safety and condition check identifies maintenance concerns; it is not a Texas state inspection or certification.
What if I cannot use the booking website?
Call or text 469-333-1807 or email oldcreekfleet@gmail.com for help requesting service. Tell us your preferred contact method. Our team can review the request without requiring you to complete an inaccessible online step.